Refund Policy

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the domain name (the “Website/App”) and should be read along with the Terms of Service and Privacy Policy displayed on the Website.


We only accept refund and cancellation requests that are made in accordance with this Policy. We are not obligated to allow any other cancellations, exchanges, or refund any other payment, except in accordance with our policies.

There shall be no refund if the recharge is successful.

Common Conditions & Lead times across all operators

Reversal request should reach to us within 24 hours of transaction time

Reversal ownership solely lies with the operator.

Reversal depends on case to case basis.

Reversal usually takes 7-8 working days from the operator.

No reversal policy for Post-paid transactions

Amount can only be transferred from a wrong customer id to the correct customer id only once a year in particular customer id (To and FROM).

No reversal policy for cable tv and broadband subscription

For reversal requests due to fraudulent recharges, the request should be accompanied by the scan copy of the FIR /police complaint lodged by the affected party

You will get the refund automatically for failed recharges in your bank account/credit card, if you don’t get the refund for failed recharge then you are required to forward the request to in within 24 hrs. of payment to get the refund. Mention your reference number, transaction ID, Payment ID, Date of Payment and Amount Paid.

However, the refund shall be done in accordance with the operator’s refund policy.

For SRSMP Cable Tv Billing Software, Setup Cost / Subscription Cost is Non - Refundable.

For hardware, returns shall only be accepted if the hardware is damaged. Once we approve the return request, the amount shall be processed within 14 working days and transferred to the bank account of the User.

No other return, exchange or refund requests shall be entertained.